Orders over $90 are eligible for FREE SHIPPING! We now ship INTERNATIONAL

FAQ

Do you sell cruelty free products?
Yes we sure do! We only support 100% cruelty free cosmetic brands

How long does it take for my order to arrive?
We ship our products via AUS POST within 24-48 hours (1-2 working days) depending on demand. (Please allow extra processing time during holiday periods)
Delivery times can vary. We advise about 1-5 business days for regular parcels within Australia. Express Post is guaranteed next day delivery from time of dispatch* (To majority of areas within Australia; please view the Aus post website for exceptions)

Do you ship internationally?
Yes we do! We now ship to the USA, India and New Zealand currently!
Please message us if you'd like us to ship to your country.
You can view our shipping policy here

How do I track my order?
When your order has been shipped, you will receive an email from our customer care team providing you with tracking details. All of our shipped orders can be tracked online.

Do you refund or exchange?

We do not refund or exchange items if you change your mind, and we are unable to accept any returns or exchanges on makeup, cosmetics, cosmetic tools (such as brushes) or beauty products due to hygiene reasons.
Please view our full policy here

Are your prices only in AU$?
Yes, all prices displayed are in AU$

Are your products authentic and genuine?  
Yes, our products are 100% authentic and genuine and are delivered to us direct from the supplier or authorised distributor. 

Do you offer discounts for makeup artists and professionals?
We sure do! If you would like to hear more about our VAMA PRO Program please visit us here for more info!

If you would like to apply contact us at info@vamacosmetics.com.au