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Returns

Do you refund or exchange?

Yes we do! 

If you are not satisfied with any item you have purchased from Vama Cosmetics you may return it within 30 days of the date it was delivered for a full refund, an Exchange or Store Credit.

NOTE:

1. Please DO NOT discard any items unless we direct you to do so.

2. Item must be unused and in original, and resellable condition

3. You have a 30-day window to return the product from the time your items were delivered. 

All returns are dealt with case by case, so please contact our concierge so we can assist. 

INCORRECT ORDER
Please email our concierge within 3 days of receiving your order if you believe that you have received an incorrect item or have not received the correct order. 

FAULTY ITEMS
We take great care when packing your order. However in the case that your item has been damaged in transit, we want to help resolve this issue as soon as possible. Please email us at info@vamacosmetics.com.au within 3 business days of receiving your order if you believe that a product is damaged. 

Once your claim has been assessed by our team and confirmed to be faulty or damaged, we will organise for a replacement item to be sent out. 

ALLERGIC REACTIONS
Please note that we do not refund or exchange for allergic reactions. It is the responsibility of the consumer to check the ingredients list carefully to avoid any possible reactions.
Please do let us know if you do have a reaction, so we can forward the information onto the brand. 

RETURNED/UNCLAIMED PACKAGES
When your order has been dispatched, you will receive an email with tracking information. Once your parcel has left our office it is the property of Australia Post. However, if you email us at info@vamacosmetics.com.au we will do all we can to track and find your parcel for you. If you are not home when Australia Post attempts the delivery, they will leave a card notifying you that your package will be awaiting collection at a local post office.
Australia Post will only hold your parcel for a maximum of 10 days before returning it to our office. If this occurs, you will be asked to pay for any associated re-delivery costs.
Please note that if your item is returned to us because you have not collected it, then Australia Post charges a return fee of $10 which will be passed on to the customer. It is the responsibility of the customer to track their order to try and avoid such situations.


* Please note, refunds can only be processed via the original payment source

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